Frequently Asked Questions
Everything you need to know about shopping with Beyond Nine.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do I return or exchange an item?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and follow the step-by-step instructions to generate a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed fit. For specific measurements, please refer to our comprehensive 'Size & Fit' chart located in the footer.
What payment methods do you accept?
Beyond Nine accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for interest-free installments.
Are your materials sustainably sourced?
Sustainability is at the heart of Beyond Nine. We prioritize organic cotton, recycled polyester, and Tencel in our collections. We work exclusively with ethical manufacturers who ensure fair wages and safe working conditions for all artisans.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placement by contacting our support team. Once an order has reached the 'Processing' stage, we are unable to make changes, but you may return the items once they arrive.